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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants—delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions within the store.
2. Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using strong product knowledge, including allergies and dietary requirements.
4. Collaborating with your team to maintain cleanliness and store upkeep.
5. Performing tasks on the shopfloor and in other store areas as needed, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to develop new skills and gain experience.
Who we are looking for
1. You have a passion for delivering a great customer experience, serving everyone with a smile.
2. Experience in a customer-facing role and a passion for working within hospitality.
3. You work well within a team, build relationships, and enjoy celebrating success.
4. You are punctual, well-presented, and bring a proactive, hardworking attitude.
5. You are eager to learn new skills and gain new experiences.
6. You thrive in a busy, fast-paced environment.
7. You demonstrate our values at all times—being a team, continuous improvement, positivity, passion for gardening, and customer focus.
What we offer
1. Generous annual leave entitlement, with flexible holiday scheduling and limited statutory days off.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream to support your financial wellbeing, including early earnings access, savings, and financial advice.
4. Support from Retail Trust with confidential support, virtual GP, free counselling, and discounted retail rewards.
5. Development opportunities through Dobbies Academy, including eLearning and training programs.
6. A thriving, passionate, diverse team committed to making it work for our customers.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. We celebrate gardening and plant care through our products, services, and community events. Many stores feature a restaurant or coffee shop for relaxed dining, and we actively engage in community events and charity work. We are dedicated to being a great place to work, encouraging our colleagues to be their best every day, sharing wins, and celebrating success—together, we make it work for our customers.
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