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Role Details
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.
About the role
You will work onsite and report to the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. Your responsibilities include:
* Helping customers and making them feel at ease by listening, answering questions, providing advice on products, recommending items, or offering baskets. The little things make a difference.
* Promoting in-store offers and schemes to enhance customer experience.
* Ensuring the store runs smoothly by managing product displays, providing excellent service at the tills, and assisting with stock management.
* Collaborating with team members to maintain a clean and presentable store environment.
* Receiving award-winning training accredited by the Institute of Customer Service.
What you’ll need to have
Essential skills and experience include:
* Ability to excel in a varied, fast-paced environment.
* Effective communication and listening skills.
* Enjoyment of working as part of a team and promoting collaboration.
* An understanding that small details impact customer interactions.
* A desire to be a proud brand ambassador for Boots and help customers find the best products for them.
It would be great if you also have
Desirable but not essential skills include:
* Experience in customer care and delivering excellent service.
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
* Flexible benefits scheme
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Additional benefits are available to suit your needs. Find out more at boots.jobs/rewards. Note that salary estimates on third-party sites are not endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we promote an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive workplace. Together, we change for the better.
What's next?
If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time or job share options during the application process. We also provide reasonable adjustments to support your application and interview process if needed.
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