PGME is the Postgraduate Medical Education Team at Norfolk & Norwich Hospital. The postgraduate team organise and provide medical education programmes and deliver teaching for Resident Doctors and Consultants. The team works closely with the medical school and students to provide a seamless medical journey into the NHS.
The PGME Administration Team works closely with resident doctors and consultant staff to provide educational opportunities through the provision of relevant teaching and courses.
The reception role also provides support for the teaching rooms in the Bob Champion Building and works with the UEA in supporting undergraduate students.
Main duties of the job
* The post holder will provide reception support including greeting and supporting visitors on arrival to the site. The post holder to undertake room bookings for the BCRE managing bookings, monitoring attendance, checking on room use using an excel spreadsheet.
* The post holder should also be able to provide AV support in the rooms (such as provide cables or advice on IT use) or log calls to the helpdesk for bigger issues.
* The post holder to ensure that rooms are maintained in correct order, chairs are returned and tables replaced and flip charts are ready for use and in correct rooms.
* To support the administration of courses run both internally and at external venues.
* To provide a point of contact for the department, in a timely and courteous manner, providing advice, information, guidance and reassurance as required to a range of contacts including direct interface with external clients, medical staff, GP's and other professionals at all levels. To assist in the preparation of reports, agendas and assist tutors/ Department managers with correspondence
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24-hours confidential counselling support
* On-site Nursery at NNUH Colney Lane
* On-site cafes offering staff discounts at NNUH Colney Lane
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities
* The post holder to provide reception support including greeting and supporting visitors on arrival to the site.
* There will be a requirement to understand trends in data, updating a spreadsheet and identify any discrepancies that arise.
* The postholder will be front facing reception so will often face unexpected questions and will need to apply their judgement to unexpected situations that arise.
* The post holder to undertake room bookings for the BCRE managing bookings, monitoring attendance, checking on room use.
* The post holder should also be able to provide AV support in the rooms (such as provide cables or advice on IT use) or log calls to the helpdesk for bigger issues.
* The post holder to ensure that rooms are maintained in correct order, chairs are returned and tables replaced and flip charts are ready for use and in correct rooms.
* The Post holder may be required to deal with enquiries and other matters which are generally routine but is normally able to refer non-routine enquiries and other matters to others. Provide cover for departmental colleagues during staff absences and holidays.
* The post holder may be able to undertake recording of information and data relating to various courses and other aspects of Medical Education.
* To support the administration of courses run both internally and at external venues.
* To provide a point of contact for the department, in a timely and courteous manner, providing advice, information, guidance and reassurance as required to a range of contacts including direct interface with external clients, medical staff, GPs and other professionals at all levels. To assist in the preparation of reports, agendas and assist tutors/ Department managers with correspondence
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Experience
* Some evidence of organisational /office skills
Skills
* Excellent communication and interpersonal skills
* Flexible and able to multitask and prioritise
* Ability to work sensitively and understand Confidentiality
* Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
* Demonstrates understanding and commitment to Equality, Diversity and Inclusion
* Always present a professional image and attitude throughout the Trust and at external venues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Bob Champion Research & Education Building
Bob Champion Research & Education Building
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