Job Description Support care consultations, service reviews and completing client support plans. Conduct staff supervisions and client QA’s. Create, update and audit client care plans and assist with digital care planning. Maintain accurate client and Care Professional records on Home Instead software and People Planner. Conduct client and Care Professional introductions. Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care. Carry out client reviews and action these accordingly. Support and mentor Care Professionals. Provide support to the Client Experience team. Maintain regular contact with clients and Care Professionals. Any other duties as directed by your line manager. Participate in on-call duties as required. Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. Handle on call phone after working hours & weekends as per the on call roster Carry out any other duties deemed necessary for the successful operation of the business.