Company:
Finning (UK) Ltd
Number of Openings:
2
Worker Type:
Permanent
Position Overview:
To respond to customer’s field repair and service requests by diagnosing issues and providing detailed information about the problem to the customer and Finning, enabling the creation of a quote that is cost and time efficient.
Job Description:
Main Job Functions
1. Provide an estimated arrival time at the customer’s site based on job instructions from the branch, including details of the customer location, machine, contact name, and nature of the problem.
2. Contact customer’s site management to register arrival and ensure adherence to site procedures.
3. Diagnose equipment problems in discussion with customer operators or supervisors, using specialised equipment, to inform the customer of the work required and to assist in quote preparation.
4. Identify necessary parts for repairs, requisition parts, and determine expected delivery times to schedule service visits.
5. Undertake repair and service work according to the work plan, including removing, dispatching, and re-installing components to restore the machine to required standards.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to providing reasonable accommodations for individuals with disabilities. If you require an adjustment during the recruitment process, please inform your recruiter. Finning is also a forces-friendly employer, having signed the Armed Forces Covenant, and pledges to treat service members and their families fairly.
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