Overview
Centre Manager • Location: Reading and Brighton (travel fully expensed to Brighton).
Type: Permanent | Salary: £30,000-£33,000 + annual performance bonus.
The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre's commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.
Your Chance to Lead with Impact
Take the helm across two premium workspaces — spearheading Reading operations (4 days/week) while bringing your listed building expertise to Brighton (1 day/week, train/car fully expensed). Manage 4 dedicated team members (3 full-time, 1 part-time) and partner with the General Manager to deliver commercial success, heritage preservation, and customer experiences that drive loyalty and results.
Key Responsibilities
* Customer Service Excellence
o Deliver professional, engaging tours from first contact through to signed deals
o Build lasting relationships via proactive communication, events, and support
o Resolve issues swiftly, turning challenges into opportunities for delight
* Operational Leadership
o Oversee opening/closing, cleanliness standards, and daily workflows
o Maintain health & safety compliance with specialist listed building maintenance
o Manage facilities, repairs, and upkeep to heritage standards
* Commercial Drive
o Achieve revenue and occupancy targets through coworking, meetings & events
o Execute "fast cash" sales strategies and track KPIs for continuous improvement
o Support P&L, budgeting, forecasting, and performance analysis
* Team Development
o Guide Centre Operations Assistants with 1:1s, training, reviews, and scheduling
o Foster high performance through onboarding and constructive feedback
* Compliance & Financial Oversight
o Uphold GDPR, AML, and all company policies
o Drive cost efficiency while maximising profitability
The Profile That Excels Here
Ambitious supervisors who combine commercial instinct with operational precision and heritage property knowledge.
Essential
* Proven revenue generation in customer-facing roles (workspace, hospitality, facilities)
* Supervisory experience delivering service excellence and team results
* Strong listed building maintenance skills (repairs, compliance, H&S)
* Confident with MS Office 365 and CRM systems
* Resilient, organised, with excellent communication and problem-solving
Qualifications
* Minimum Grade C English & Maths (or equivalent)
Rewards & Benefits
£30,000-£33,000 base salary + performance bonus
Structured 40-hour week with all travel expensed to Brighton
Comprehensive benefits package
Professional pride in blending heritage stewardship with modern commercial success
This is leadership with purpose — where your skills shape exceptional workspaces across two prime locations. If you're ready to own operations, exceed targets, and build a legacy of excellence, apply now and elevate your career
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