Job Overview
– Permanent – Stoke on Trent – £25,000
Do you want to join a company who truly value their staff, offer excellent career progression, and encourage personal growth? We are currently working with one of our long-standing clients, to help them source the missing piece to their jigsaw. The company provide specialist products to a wide range of customers and have seen significant growth over recent years, having diversified into new areas. This role will be working in a small team within the Customer Service function and supporting an external Account Manager who manages their own specific region of clients across the UK. The successful candidate will be responsible for the following…
1. Liaising with existing customers to discuss their up-and-coming needs
2. Processing customer orders using the inhouse system
3. Producing quotations
4. Retaining business using excellent customer service levels
5. Taking payments
6. Providing customer support on products
7. Maintaining account information
8. Issue resolution
The ideal candidate will have previous customer service experience, an excellent work ethic and a drive to succeed and progress their career. Candidates with a bright, can-do attitude will be welcomed. The ability to deal with customers, objection handle and process orders using various systems is also required. In return, the company offer excellent benefits such as an employee assistance programme, alongside a generous holiday entitlement of 25 days and your birthday off. Bonus scheme to be discussed at interview.