Job overview
We are recruiting for a Band 3 Receptionist, as outlined below. This is an excellent opportunity within a vibrant department for a motivated and proactive individual seeking to develop their knowledge and experience within the NHS and the field of Oncology.
Barts Health NHS Trust is the second-largest provider of cancer care in London and is internationally recognised for delivering high-quality cancer services. The Trust provides care for 1.5 million people across North-East London, as well as specialist services for patients from Essex and other regions of the UK. More than 5,500 new cancer cases are diagnosed and treated at Barts Health each year.
The Cancer Centre is based at St Bartholomew’s Hospital, with networked cancer services delivered across all Barts Health sites. The Centre also encompasses Palliative Medicine, Breast Surgery, and Endocrinology Services. Based at St Bartholomew’s Hospital and reporting to a Senior Operational Manager, you will join a dynamic team supporting both clinical and administrative staff to deliver high-quality, patient-centred services that promote excellent customer care and effective working relationships within our Chemotherapy Unit.
The Chemotherapy Unit, located at St Bartholomew’s Hospital, provides specialist and compassionate care for Haematology and Oncology outpatients. The Chemotherapy unit supports patients undergoing a wide range of treatments, including chemotherapy, immunotherapy, PICC line care, and supportive therapies. This role requires strong communication skills, confidence, diplomacy, and the ability to work efficiently in a busy and fast-paced environment
Main duties of the job
The post holder will be responsible for welcoming patients, visitors, and staff; managing telephone enquiries; maintaining effective communication between patients and the multidisciplinary team; and escalating concerns to the shift leader as appropriate. Additional responsibilities include supporting ward management, maintaining accurate patient records, and booking appointments.
The post holder must ensure patient confidentiality at all times and comply with all relevant health and safety regulations and Trust policies, including those relating to risk management, safeguarding, and equal opportunities.
Administrative tasks will include processing healthcare records, coordinating patient transfers, updating Cerner records, managing discharge paperwork, and supporting the wider ward administration function.
Post holder must be willing to work one weekend a month paid an enhanced rate and a shared shift pattern of 8-4,9-5,10-6and12-8 .
Applicants are advised to review the job description and person specification before applying to ensure their skills and experience meet the essential criteria
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
Person specification
Qualifications
Essential criteria
1. Educated to GCSE level or equivalent qualification level
Experience
Essential criteria
2. Health Service or patient/customer -based experience
Desirable criteria
3. Two years reception experience
4. Knowledge of NHS IT systems, such as CRS, PAS & EPR
Knowledge
Essential criteria
5. Must have good English skills (Written and Spoken)
6. Must have an excellent telephone manner
Skills
Essential criteria
7. Excellent communication skills, face-to-face, via telephone, and email
8. Ability to work under pressure and to deadlines
9. Able to work on own initiative
10. Works effectively as a member of a team
11. Able to manage conflicts and difficult situations through use of effective communication
12. Effective time management skills
13. Knowledge of a range of IT software packages, including Word, Excel, PowerPoint and Outlook
14. Able to deal with patients and their relatives in a diplomatic and sensitive manner.
**Visa Sponsorship Information**
Recent changes to UK immigration policy on the Health and Care Visa and Skilled Worker Visa could mean that this role is not eligible for sponsorship or that you may not meet the eligibility criteria.
Sponsorship can only be offered if this post and any individual offered employment meet all the Home Office’s requirements under the UK Skilled Worker visa scheme.
If you are applying from outside the UK or will require sponsorship, please mention this clearly in your application.
To be eligible for sponsorship, the following conditions must be met:
15. Eligible role: The position must be on the UK Skilled Worker visa list. You can check your eligibility here: -.
16. Salary threshold: The role must meet the minimum salary set by the Home Office. Please note that for roles employed under Agenda for Change Terms and Conditions, the High-Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship.
17. Skill level: The role must meet the minimum skill requirement of RQF Level 6 or above (graduate level).
18. English language: Applicants must demonstrate English proficiency at CEFR level B1 or higher.
19. Other criteria: Applicants must meet all other criteria as set out by the UK Visas and Immigration (UKVI)