We are looking to recruit a highly motivated and enthusiastic Care Coordinator to join our friendly and professional team. This role is essential in providing high-quality administrative and reception support to ensure the smooth running of the practice and the best possible service for our patients.
The successful candidate will have strong administrative and organisational skills, excellent communication, and the ability to manage confidential information with discretion. Full training will be provided.
This is a 36-hour per week position, worked Monday, Tuesday, Thursday and Friday, 8am-6pm, and is a fixed-term maternity cover post until the end of April 2027.
Main duties of the job
You will be the first point of contact for patients, providing a welcoming and professional service while assisting with appointment booking, telephone enquiries, and patient queries. You will support the clinical team by ensuring accurate and timely handling of patient information, including processing correspondence, maintaining records, and supporting communication between patients and healthcare professionals.
The role involves working across multiple systems to help ensure patients are directed appropriately and receive safe, efficient care. In addition, you will contribute to essential practice administration such as updating records, supporting screening and recall processes, and helping maintain high standards of organisation and compliance within the practice.
Additional responsibilities include opening and closing the surgery and ensuring the building is secure; answering and handling telephone calls, taking accurate messages; welcoming and assisting patients and visitors on arrival; booking appointments, managing home visit requests, and monitoring patient flow to ensure an efficient appointment system.
You will process prescription requests within two working days, maintain accurate patient records, manage incoming and outgoing mail, support electronic communication, and keep the reception and waiting areas tidy and welcoming. You will handle and organise clinic letters to ensure a smooth flow of information, manage the practice email inboxes, use SystmConnect to allocate patients to the appropriate clinician, and summarise patient medical records to support timely care.
Other duties include generating drug monitoring reports, recording cervical and bowel screening results, sending reminders to non‑responders, carrying out premises checks such as emergency lighting, water temperature monitoring, fire extinguisher checks, fridge temperature monitoring, and cleaning audits. You will maintain vaccination records, support the scanning and digitising of incoming mail and patient records, and handle sensitive and confidential information with discretion at all times.
About us
Minster Medical Practice is a well‑established and friendly practice with many long‑serving team members.
We aim to provide high‑quality care to our community in a supportive environment where staff feel respected and valued. Teamwork and maintaining a positive atmosphere are essential to how we work.
Based in uphill Lincoln with free on‑site parking.
Several ARRS roles in-house, including Mental Health Practitioners, FCPs, Clinical Pharmacists, and Pharmacy Technicians.
Strong administration team including Care Coordinators and medical secretaries.
Commitment to staff satisfaction and wellbeing, with regular social events open to all staff.
We are a happy, supportive team who work hard but maintain a sense of humour!
Qualifications
* GCSE grade A to C in English and Maths.
Experience
* Experience in an administrative role; experience of working with the public.
* Previous experience in an NHS setting or GP Practice; previous experience of using SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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