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Do you take pride in delivering excellent customer service?
Do you get satisfaction from a role that involves multi-tasking and finding solutions?
Do you enjoy organising and facilitating social events?
About McCarthy Stone
McCarthy Stone is the leading UK’s retirement living provider. We are looking for a House Manager to join our team at Centennial Place in Knutsford.
Set in a thriving market town in Cheshire, on the outskirts of its traditional cobbled streets, our Knutsford Retirement Living development features 46 one- and two-bedroom luxury apartments.
Details
Hours: 30 hours per week, Monday to Friday. We can be flexible around school hours.
Benefits: Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, and generous annual leave entitlement in a beautiful environment.
About the Role of a House Manager
We seek a customer-centric House Manager to uphold our high standards of customer service. The role focuses on enhancing homeowners’ quality of life and supporting their independence. Responsibilities include delivering high-quality customer service, managing front of house and facilities, and building a community through events and meetings.
Key Duties
* Welcoming new homeowners and supporting their settling-in process.
* Providing professional front of house service and managing visitors.
* Being the first point of contact for homeowners, offering support and advice.
* Collaborating with partners and suppliers to ensure smooth estate operations.
* Representing McCarthy Stone to families and friends of homeowners.
* Handling homeowner issues with confidentiality and sensitivity.
* Managing gardens and grounds to maintain a safe, secure, and pleasant environment.
* Facilitating social activities and promoting community engagement.
* Ensuring compliance with health and safety regulations.
Candidate Competencies
* Excellent communication skills and a proactive attitude.
* Experience in customer service roles.
* Professional approach with high standards.
* Ability to handle a dynamic, varied role.
* Resilience and effective problem-solving skills.
* Basic knowledge of health and safety (advantageous).
* Proficiency in Microsoft Word and Outlook.
* First aid qualification (preferred, training provided).
Training and Development
As part of McCarthy Stone, you'll receive comprehensive training, including first aid, safety, Dementia Friends, and more, to support your career growth.
Interested?
Could this role be the perfect job for you?
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