South Tyneside and Sunderland NHS Foundation Trust – Diabetes Co‑ordinator
Closing date: 19 May 2026
Responsibilities
Develop and maintain an effective and quality administration service to support the Specialist Nursing Team and clinical team.
Act as a pivotal role for communication and appointment making with patients, professional health colleagues, multi‑disciplinary teams, internal departments, and external agencies to ensure continuity of patient care.
Support the Specialist Nursing Team with telephone queries, emails and ensure written communication is typed up and circulated appropriately.
Assist the Diabetes nursing and clinical teams with accurate and reliable sources of information using hospital systems such as Meditech‑V6, Medisec and EMIS.
Support and manage the administration of Type 1 and Type 2 education programmes DAFNE and DESMOND, manage waiting lists and complete audits and room bookings for the service.
Collect data and submit to National Diabetes Audits, working with the clinical team to ensure accuracy.
Communicate effectively with external pharmaceutical companies to ensure swift delivery of technology to tight deadlines.
Work with limited supervision within the remit of the role, under guidance of the Nursing Team and clinical staff. Working patterns are Monday‑Friday, 7.5 hour days but can be flexible.
Comply with the Trust's vision, values and behavioural compact.
Main duties of the job
Support a team of Diabetes Specialist Nurses (Band 6 and Band 7). Deal with numerous phone calls and emails per day, triage calls in priority using judgement from various resources including patients who may be distressed, carers, GP surgeries, community teams and pharmaceutical representatives.
Manage structured education programmes to ensure they run effectively and audit data is submitted.
Complete and submit national audits.
Qualifications
* NVQ3 in Business Administration
* Educated to GCSE (A‑C/49) standard or equivalent in Numeracy and Literacy
* Knowledge of Medical Terminology
* Knowledge of Meditech V6 system
Experience
* Previous reception/administrative experience in a busy environment
* Previous supervision or training/coaching experience
Skills
* Able to prioritise tasks
* Effective interpersonal skills
* Able to communicate messages and instructions accurately to colleagues, both verbally and in writing
* Knowledge of Meditech
* Customer care experience
Personal Qualities
* Able to work as part of a team
* Good listener, calm and patient manner
* Ability to work under pressure and be adaptable with low levels of supervision
* Able to deal with emotionally difficult situations
* Ability to plan and manage workload
* High level of organisation and coordination skills
* Able to work effectively in a multi‑disciplinary team
* Able to use own initiative to resolve routine queries, in line with departmental procedures
Attitude
* Willing to work as part of a team
* Positive, friendly and cooperative
* Motivated and enthusiastic
* Flexible and adaptable to change duties and working hours in accordance with service needs
* Team player
* Committed to delivering quality patient care
* Resilient
* Ability to work through emotionally difficult situations with frequent interruptions
Employer
South Tyneside and Sunderland NHS Foundation Trust
Benefits and Work Environment
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. Benefits include access to a fitness centre, libraries at both hospital sites, chaplaincy support and a care coordinator to help staff with childcare arrangements.
Equal Opportunities
We welcome all applications irrespective of race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and particularly those from under‑represented groups. Looking after our workforce health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
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