Customer Service Advisor
Location: Lake, Isle of Wight
Hours: Monday – Friday (Hour’s may be negotiable, based on experience and individual requirements)
Join the Isle of Wight’s go-to Furniture Store
We are excited to offer an opportunity for a proactive and customer-focused individual to join our office team as a Customer Service Advisor at our Lake Superstore. As one of the Isle of Wight’s go-to destinations for quality furniture, we take pride in delivering exceptional service to our customers from start to finish but especially in regard to aftercare — and we’re looking for someone who shares that passion.
This is a key role in our business, where you’ll act as a friendly and professional point of contact for our customers and suppliers to resolve issues. You’ll work in a supportive environment, with possible flexibility around working hours and the opportunity to grow within the company.
Key Responsibilities
* Opening and maintaining accurate customer service records and internal documentation
* Managing incoming calls and emails, responding to customer queries and complaints in a prompt and courteous manner
* Building and maintaining strong customer relationships through open and effective communication
* Keeping customers regularly updated regarding the processes & progress of their orders, enquiries and any ongoing issues
* Proactively following up on customer feedback or concerns, ensuring swift and satisfactory resolutions
* Liaising with suppliers to resolve order or product-related matters professionally and efficiently
What We’re Looking For
* Confidence in handling customer calls and working with internal systems
* Strong working knowledge of Microsoft Office package
* Ability to work well within a team and build effective working relationships
* Excellent written and verbal communication skills
* Strong organisational skills and the ability to prioritise under pressure
* Initiative and problem-solving ability in a fast-paced environment
* Familiarity with Content Management Systems (CMS) is advantageous, but not essential – full training will be provided
* Previous customer service experience is desirable, though not essential with the right attitude & approach
What We Offer
* A supportive, friendly, and team-oriented workplace
* Possible flexibility around working hours to support work-life balance
* Ongoing training and development opportunities
* The chance to be part of a well-established and respected local business
If you\'re a motivated individual with a commitment to delivering outstanding customer service, we would love to hear from you.
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