Sales & Customer Service Administrator
Full‑time, on‑site | £32 - £35K + benefits | Hoddesdon
Are you a highly organised Sales Administrator or Customer Service professional who thrives in a fast‑paced, detail‑driven environment? This is an excellent opportunity to join a growing business where accuracy, communication and customer care genuinely matter.
We’re supporting a well‑established organisation as they expand their Sales Operations team. You’ll play a key role in keeping orders moving smoothly, supporting customers, and ensuring the wider team has the information they need to deliver an exceptional service.
The role
As Sales & Customer Service Administrator, you’ll be responsible for the full order‑to‑despatch cycle, including:
* Managing the shared inbox and phone line, logging and processing orders with speed and accuracy
* Confirming pricing, availability and delivery details, resolving issues before they impact customers
* Providing clear, professional communication — order acknowledgements, ETAs, stock updates and alternatives
* Handling after‑sales queries, troubleshooting basic issues and managing complaints with empathy
* Co‑ordinating returns, replacements and credit notes
* Setting up new customer accounts and supporting credit checks/holds
* Maintaining accurate customer data, documentation and reporting
* Supporting marketplace and portal admin (training provided)
* Booking shipments, preparing paperwork and sharing tracking information
* Contributing to continuous improvement, FAQs and process updates
* Providing general office support when required
This is a hands‑on, varied role where no two days look the same — ideal for someone who enjoys problem‑solving, staying organised and keeping customers happy.
What success looks like
* Fast, accurate order entry
* Clear, timely communication with customers and internal teams
* Smooth despatch and error‑free paperwork
* Clean, reliable data and documentation
* Positive customer feedback and reduced repeat queries
* Strong contribution to team SLAs and service metrics
About you
Essential experience:
* Background in office‑based sales administration and/or customer service
* Confident communicator — written, verbal and phone
* Fast, accurate data entry and strong attention to detail
* Good IT skills (Outlook, Excel, web portals)
* Calm, organised and able to prioritise in a busy environment
* Professional, helpful and team‑focused
* Experience handling complaints and resolving issues constructively
Desirable (training provided):
* Experience with ERP systems (e.g., Business Central or similar)
* Familiarity with online marketplaces or order portals
* Basic understanding of export/shipping documentation
* Experience working with shared inboxes or service metrics
What’s on offer
* Company pension
* Learning & development with clear progression pathways
* Free on‑site parking
* Friendly, modern working environment
* Casual dress
* Fresh fruit and refreshments
* Company events
* Standard office hours with some flexibility during peak periods
Location & eligibility
This is a 100% on‑site role based in Hoddesdon.
You must have the right to work in the UK and be able to commute reliably.
If you’re a proactive, detail‑driven administrator who enjoys supporting customers and keeping operations running smoothly, we’d love to hear from you.