Salary: £15,000 - 20,000 per year Requirements: 5 years of professional experience in a technical support, customer success, or IT role Working knowledge of Python or another scripting language Familiarity with APIs, XML, JSON, or other structured data formats Understanding of metadata standards or digital archiving concepts (preferred but not required) Strong analytical and troubleshooting skills Excellent communication skills and a customer-first mindset Ability to work independently and as part of a team Responsibilities: Lead portions of customer onboarding projects, including data ingest and metadata mapping Develop and maintain scripts (Python, PowerShell, or similar) to automate customer workflows Work with APIs to support integrations Collaborate with senior team members to troubleshoot and resolve customer issues Contribute to customer satisfaction by providing clear communication and timely support Document processes and contribute to knowledge base articles for both customers and internal teams Stay curious about emerging trends in digital archiving and SaaS integration Technologies: Support JSON PowerShell Python XML API Security More: We are Preservica and our groundbreaking active digital preservation solutions are at the razors edge eliminating the challenge of file obsolescence, data ROT, and more, addressing the need for smart digital preservation technology. Our award-winning software is used by leading businesses, archives, libraries, museums, and government organisations across the globe. This role can be operated as a hybrid role with monthly days in our Abingdon office. As our business continues to grow, we believe in investing in our people and giving them the support and tools to keep us on track, offering a competitive salary and benefits package, tangible career development opportunities, and dedicated training time to support professional growth. last updated 10 week of 2026