Join Our Team as a Guest Services Agent at The Mirbeau Companies
Apply now for the Guest Services Agent position at The Mirbeau Companies.
Posted 2 days ago. Be among the first 25 applicants.
Compensation
This pay range is provided by The Mirbeau Companies. Your actual pay will depend on your skills and experience. Discuss with your recruiter for more details.
Base pay range: $19.00/hr - $22.00/hr
About Us
For nearly 20 years, The Mirbeau Companies have developed and managed European-inspired boutique hotels, spas, and resorts. Family-owned and operated, Mirbeau Inn and Spa is a nationally renowned destination resort brand.
Job Summary
This role is vital in providing guests with an exceptional experience. The Guest Services Agent is the friendly face at the front desk, responsible for guest registration, check-out, responding to inquiries, and ensuring guest satisfaction.
Responsibilities
1. Arrive in uniform, ready to serve, at scheduled times.
2. Greet guests warmly following Forbes/Mirbeau standards.
3. Verify room statuses, manage reservations, and handle special requests.
4. Perform daily checklists, count cash drawers, and prepare guest amenities.
5. Register guests, check-in, issue key cards, and escort to rooms.
6. Process check-outs, handle payments, and resolve billing issues.
7. Answer calls and emails, update logs and newsletters.
8. Stay informed about resort services and promote facilities.
9. Coordinate with departments regarding guest amenities billing.
10. Address guest concerns promptly and professionally.
11. Maintain front desk organization.
12. Communicate property updates to the next shift.
13. Attend necessary meetings.
Qualifications & Skills
Neat appearance, friendly personality, effective communication skills, and organizational abilities are essential. Ability to stand long hours and multitask under pressure. Experience with Property Management Systems and hospitality operations is preferred.
Perks & Incentives
* 401K with company match
* Medical, Dental, Vision, and Life Insurance
* Career advancement opportunities
* Paid time off and holiday pay
* Employee Assistance and Anniversary programs
* Discounted services at our Spa and Resort
Additional Details
Seniority Level: Entry level
Employment Type: Part-time
Job Function: Other
Industry: Hospitality
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