About the role The role of the Prescription Coordinator is based onsite at our London office and sits within the wider Operations Team. The position requires a dynamic, adaptable, and patient-centric individual who thrives in a fast-paced environment and enjoys solving problems on the go. As part of this role, you will be responsible for physically transporting prescriptions between our London office and Reading Pharmacy. Therefore, you will need to be comfortable navigating London’s transport network, handling unexpected delays, and ensuring timely and secure delivery of prescriptions. A monthly travel card will be provided to cover all work-related travel. Key responsibilities Transport prescriptions between the London office and Reading Pharmacy, ensuring accuracy, confidentiality, and timeliness Answering patient queries by telephone and email Maintain patients’ electronic health records Maintaining full and accurate record of prescriptions Work closely with the pharmacy and clinical teams to ensure smooth dispensing and delivery of medication to patients Updating patients with any changes in their prescription Working with partner pharmacies to ensure prescriptions sent externally are delivered and dispensed correctly Support clinicians working in the service with operational queries Liaise with product and tech support team on technical issues Work closely with line manager and wider team on service improvement Shift based and flexible working maybe required from time to time Skills, Experience, and Qualifications Min 2 years’ experience in an administrative, operations, or coordination role; ideally in a fast-paced environment Proven ability to manage multiple tasks and priorities while maintaining accuracy and attention to detail Strong problem-solving skills and the ability to stay calm and resourceful when facing travel disruptions, delays, or unexpected challenges Excellent communication skills, both written and verbal, with a professional and empathetic approach to patient interactions Confident using a variety of digital tools and systems; high level of IT proficiency (experience with electronic health records or CRM systems is advantageous) Understanding of working within a regulated industry and following policies, procedures, and SOPs Proactive and dependable, with the ability to work independently and as part of a collaborative, cross-functional team Must be comfortable travelling regularly between London and Reading, ensuring secure and timely transport of prescriptions What we offer Competitive salary 25 days holiday (rising to 27 after one year & 30 after two years) bank holidays 5% matched pension Cycle-to-work scheme Opportunities for development and growth A dynamic and supportive work environment About Montu Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives