Job Title: Sales Administrator
Location: Corby
Working Hours: 9:00 AM - 6:00 PM, Monday to Friday
Salary: £35,000 per annum, or £16.62 per hour
Job Summary
We're looking for a friendly, experienced Customer Service Advisor to join our team in Corby.
You'll be the first point of contact for our customers, handling a wide range of inquiries with professionalism and a positive attitude. This role is crucial for ensuring a high level of customer satisfaction.
Key Responsibilities
* Respond to customer inquiries via phone, email in a timely and professional manner.
* Resolve transport-related queries, including tracking shipments, updating delivery
* schedules, and addressing issues with logistics.
* Handle a variety of customer queries, from general product questions to complaints and feedback.
* Maintain accurate records of all customer interactions in our database.
* Collaborate with other departments to resolve complex issues and improve overall customer experience.
* Identify and escalate high-priority issues to management when necessary.
* Essential Requirements
* Prior experience in a customer service role is highly desirable.
* Excellent communication skills, both verbal and written.
* Strong problem-solving abilities and a calm, patient demeanour.
* Ability to multitask and manage time effectively in a fast-paced environment
* Proficiency with computer systems and a good understanding of CRM software.
* A positive attitude and a genuine desire to help others.
Desirable Skills
* Experience in the logistics or transport industry.
* Familiarity with specific CRM platforms.
Apply today with an updated CV