Overview
Join to apply for the Holiday Inn - Receptionist role at Andras Hotels.
About Andras Hotels
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding and committed to promoting tourism and hospitality. We develop our people through the Andras Academy and support wellbeing and development; we are proud to be signed up to Green Tourism.
Job Details
Location: Holiday Inn, 40 Hope Street
Hours: 40 hours per week
Contract Type: Full-time
Salary: From £11.70 to £12.70 per hour
Closing Date: Wednesday 17th September, 2025
What is the job?
The receptionist creates a genuinely memorable guest experience. You’ll handle transactions, offer local insights, and anticipate every detail to ensure a friction-free stay while being a welcoming presence that makes guests feel at home.
Your day to day
* Be the warm welcome that starts a memorable guest experience
* Acknowledge IHG Rewards Club members and returning guests in person or on the phone
* Take and manage guest bookings, upsell, and share ways to improve stays
* Handle cash and credit transactions
* Check guests in and out efficiently—collect IDs, hand out room keys, and manage the process
* Record and act on guest preferences, and handle messages, requests, questions and concerns
* Be a trusted contact for all guests; assist with issues and local knowledge
* Follow safety procedures and report incidents
* Maintain professional appearance and act as a brand ambassador
* Know the day’s events and activities
* Support colleagues with ad-hoc duties as needed
Skills & Requirements
* 6 months experience in a receptionist role
* Excellent communication skills and ability to handle guest concerns
* Problem-solving skills to turn issues into positive experiences
* Literate and tech-savvy (reading, writing, basic maths, computers)
Desirable
* One year of reception experience in hospitality
Benefits
* Discounted hotel rates for employees and family/friends
* Health Care Cash Plan
* Enhanced Pension, Maternity, and Paternity Pay
* Cycle to work, recruit a friend, staff events
* Employee of the Month, FLOW training bonus, and increased annual leave with service
* Discounts at Bodyscape and Cyrospa; health and wellbeing support
* Andras Academy and progression opportunities
* Reward Club and Hotel Incentive schemes
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, established in 1981. It is a multi-hotel group with 1000 bedrooms in the city.
Equal Opportunity
Andras Hotels is an equal opportunities employer. We subscribe to the Hospitality Employers Charter and provide training and development for all team members.
Job Function & Industry
* Job function: Administrative
* Industry: Hospitality
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