Overview
Retail Development & Support Manager - Homestore, Boyn Valley, Maidenhead We’re looking for a confident and people‑focused Retail Development & Support Manager to help develop our store teams and ensure great operational standards across our retail estate. If you enjoy supporting others, improving processes, and getting stuck in on the shop floor when needed, this role is perfect for you.
What You’ll Do
* Deliver induction and onboarding for new retail staff
* Train teams on retail processes, customer service, and store systems
* Provide in‑store coaching to help build capability and consistency
* Support stores during busy periods — including running a shop when required
* Create training materials and help roll out new initiatives
What We’re Looking For
* Retail experience (supervisory or above)
* Strong communication and coaching skills
* Confident using retail systems (EPoS)
* Organised, proactive, and able to travel between stores
* Positive, supportive, and great at building relationships
Why join us?
* Make a real difference to staff, volunteers, and customers
* Varied, rewarding role with plenty of development opportunities
* Work with a friendly, passionate retail team
We offer a great range of employee schemes and benefits, including generous annual leave, free parking close by, EAP, access to NHS pension scheme if eligible, Blue Light Discount Card and so much more!
For an informal discussion about the role please contact Claire Done, Area Manager via email c.done@thameshospice.org.uk
This job advert will close as soon as sufficient applications have been received.
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