At Lenkie, we're passionate about helping small businesses turn their big ambitions into reality. Through our innovative lending products and powerful cash flow management platform, we empower small and medium-sized businesses to succeed. We have supported hundreds of small businesses in the UK with hundreds of millions in funding.
We are a friendly and collaborative team with a fast-paced and high-performing culture. We are headquartered in London but operate a remote-first culture with team members across Nigeria, South Africa, and London. We're backed by world-class investors and closed a £4M equity and £45M debt Series A investment round in January 2025.
Position Overview
We’re looking for an experienced Account Management Lead to own and scale the success of our existing SME customer base. This is a senior role for someone with 5+ years’ experience in SME lending or fintech, who is able to combine their strong relationship management skills with a commercial, growth-oriented mindset.
You’ll be accountable for leading the growth initiatives for our existing customer portfolio, drive world-class retention through outstanding service and product-led engagement, and elevating the Lenkie brand through targeted account-based marketing initiatives. You’ll also help shape how we drive smarter processes and automation, to improve the speed-to-delivery of our service.
This role sits at the intersection of customer success, growth, and product feedback - acting as the voice of the customer internally while ensuring Lenkie delivers an outstanding post-funding experience.
Key Responsibilities
Growing Our Customer Base
* Own the growth of our existing customer portfolio, including driving initiatives for reactivations, referrals and churn prevention
* Identify opportunities to grow account value through repeat funding, upsell, cross-sell, and deeper product adoption
* Monitor customer health, engagement, and performance, proactively addressing customer concerns before they materialise
* Deliver a consistently world-class customer experience that drives long-term loyalty and advocacy
Churn Prevention & Product-Led Retention
* Work closely with customers to understand their evolving needs and friction points
* Gather structured feedback on products, processes, and experience, feeding clear insights into product and operations teams
* Partner with internal stakeholders to influence new features, improvements, and service changes that increase customer stickiness
Account-Based Marketing & Brand Building
* Design and execute targeted, account-based initiatives (campaigns, comms, events, or content) to deepen engagement with key customer segments
* Collaborate within Lenkie to ensure consistent, high-quality messaging across the customer lifecycle and roll-out of new product features
* Identify opportunities to automate or streamline basic service queries and routine interactions
* Help design scalable account management processes that balance excellent service with operational efficiency as our portfolio continues to grow
Required skills
* 5+ years’ experience in senior account management or account management lead roles, within SME lending or fintech sectors
* Strong understanding of SME lending, customer behaviour, post-funding lifecycles
* Proven experience in portfolio growth and retention initiatives
* Customer-first mindset with strong commercial awareness and product vision
* Experienced in working cross-functionally with product, operations, credit, and marketing teams
* Comfortable operating in a fast-moving, scale-up environment, with a true ownership-mentality from managing accounts to driving strategic initiatives
What you’ll get from us
* Hybrid working from our London office (Holborn)
* High level of autonomy and ownership within a growing commercial function
* Opportunity to shape and improve a core acquisition channel
* Steep learning curve and clear career progression in a high-growth fintech
* Regular team and company socials
If you would like to apply for this role please click through the links and send though any other relevant information to careers@lenkie.com.
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