About the role
Business Analyst in the CRM & Sales Tools team. This team sits within Global Enterprise and is responsible for building and developing strategic CRM tools that enable Sales, Marketing, Demand Generation, Customer Support and other departments to maximise operational leverage in serving our customers worldwide. We focus on delivering innovative solutions and process automation to empower teams and drive efficiency across the business.
Responsibilities
* Work with stakeholders to understand business problem statements and convert them into actionable user stories.
* Articulate product vision and user stories in a manner clearly understandable to development teams.
* Manage the backlog of user stories for one or more CRM and sales tools products.
* Establish user story acceptance criteria, accept user stories, and refine stories with Scrum teams.
* Identify and document operational requirements for change requests, ensuring clarity and completeness for sprint readiness.
* Act as the connector between business stakeholders and technical teams, ensuring alignment and effective communication.
* Determine and manage backlog priorities, including items to be added to upcoming sprints.
* Track and document third‑party vendor development and design for future reference and issue resolution.
* Review and provide feedback on test plans to ensure application changes meet acceptance criteria.
* Monitor development progress and provide updates to stakeholders as requested.
* Apply Agile methods and processes to promote a disciplined project‑management process.
* Lead planning and review meetings to communicate feedback on development achievements.
Qualifications
* Bachelor’s degree and three years of Fintech operational product experience/knowledge.
* Knowledge of Salesforce and sales automation tools (beneficial).
* Experience with the Scaled Agile Framework (SAFe) and systems development environments (preferred).
* Strong negotiation, organisational, management, analytical and people skills.
* Excellent verbal and written communication skills to technical and non‑technical audiences at all levels.
* Positive outlook, strong work ethic and responsiveness to internal and external clients and contacts.
* Bonus experience with Community Cloud, Marketing Cloud, Lightning components or Salesforce CPQ.
Values
* Curious – Ask the right questions, listen and learn to get better every day.
* Humble – Never stop learning; create a culture where honesty and accountability are valued.
* Accountable – Work at pace to achieve goals and never stand still.
Benefits
My Health
Healthcare allowance for medical, dental and healthcare cash plans, including a neurodiversity assessment pathway.
My Money
Pension scheme with a company contribution of 9% of base salary if you contribute at least 3%; access to Workplace ISA and GIA.
My Lifestyle
Employee Assistance Programs to support through life changes.
My Family
Family inclusion network supporting raising families and caring for family members.
My Protection
Company‑funded life and income protection; optional additional cover for critical illness, partner life insurance and personal travel insurance.
My Time Off
Paid time off and public holidays.
My Specialized Support
Company‑funded annual health assessments, free virtual GP access, and full funding for female employees to access a menopause support plan; monthly wellbeing allowance.
Competitive salary and benefits; time to support charities and give back to your community; parental leave policy; global recognition platform; Virgin Pulse access; global employee assistance program.
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