LANXESS Trafford Park, England, United Kingdom
Overview
LANXESS UK is recruiting a Customer Service Specialist to join our Trafford Park site. In this role, you’ll manage relationships with key accounts, taking full ownership of customer interactions—from order entry and coordination to problem-solving and issue resolution. You’ll be the go-to person for ensuring smooth order fulfilment, resolving enquiries, and delivering a high-quality service that keeps our customers satisfied and loyal.
What You’ll Do
* Build strong relationships with key customers and act as their primary point of contact
* Manage end-to-end order processing, from entry through to delivery
* Collaborate with internal teams like Sales, Planning, and Logistics to ensure on-time fulfilment
* Monitor order blocks, availability, and demand changes to support planning and customer commitments
* Troubleshoot issues proactively and follow up on customer complaints and product returns
* Maintain accurate customer and product data in SAP and support continuous process improvement
Requirements
* Experience in customer service within a manufacturing, supply chain, or logistics environment
* Working knowledge of SAP and MS Office
* English as a business language; an additional European language is a plus
* Strong organisational and communication skills, with a customer-first mindset
* A self-starter attitude with the ability to multitask and adapt in a multicultural setting
Why Join Us
You’ll be part of a collaborative and supportive international team, with real ownership in your role and opportunities to grow. If you want to combine your language skills with your passion for customer service in a global environment, this is the job for you.
What To Expect
If your application is successful, you’ll first have a conversation with a member of our Talent team. Shortlisted candidates will then be invited to an on-site interview, where you’ll meet the Hiring Manager and key team members. This is a great opportunity to gain insight into the role, our culture, and how we work.
We are proud to be an equal opportunity employer and value diversity and inclusion. We’re also happy to discuss reasonable adjustments to support your application.
Please Note: No agency approaches. Recruitment is managed centrally by our Talent team. Any direct approaches to hiring managers will not be considered or eligible for fee payment.
Employment details
* Contract Type: Regular minimum 12 months
* Seniority level: Associate
* Employment type: Full-time
* Job function: Other
* Industries: Chemical Manufacturing
Who We Are
LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best-in-Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability.
Our sites in the UK include Branston, Deeside, Sudbury, Trafford Park, Widnes. Be part of it!
What We Offer You
* Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
* Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
* Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global "Xwork" program, we offer flexible working arrangements in all countries in which we operate.
* Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
* Diversity: We value diversity and inclusion; we believe diverse perspectives strengthen our innovation and competitiveness.
Interested? Apply today with your full up-to-date CV and we will be in touch with you soon.
LANXESS UK is an equal opportunities employer.
#J-18808-Ljbffr