Head of Income Collection
London | Hybrid (2 days on site)
Rate: £440/day Umbrella (Inside IR35)
Initial contract: 3 months
Start: ASAP
Hours: 35 hours per week (Monday-Friday)
You will be joining a forward-thinking local authority environment, supporting both the Housing Advisory Service and Housing Gateway Ltd. This is a critical role focused on improving income collection performance across temporary accommodation and housing portfolios, where your impact will be immediate and highly visible.
You will take ownership of driving performance, implementing effective processes, and leading strategic interventions to improve income recovery and financial outcomes.
What you will do as Head of Income Collection:
- Lead and improve income collection across temporary accommodation and housing portfolios
- Implement rapid interventions to reduce arrears and improve collection performance
- Align processes and procedures across multiple service areas
- Provide strategic direction and support to team leaders and operational staff
- Drive cultural change and performance improvement within income collection teams
- Engage with third-party suppliers and stakeholders to enhance recovery outcomes
- Monitor performance, set targets, and ensure delivery against key financial objectives
What you will need:
- Proven experience delivering high-performing income collection services
- Strong track record of implementing fast, effective interventions with measurable results
- Experience managing or improving income recovery within housing, local authority, or similar environments
- Knowledge of legal processes relating to income recovery and arrears management
- Ability to lead teams, influence stakeholders, and drive change
- A proactive, solutions-focused and resilient approach
What's on offer:
- Hybrid working (2 days per week on site)
- High-impact role with immediate visibility across senior stakeholders
- Opportunity to drive meaningful change and improve service performance
- Flexible 35-hour working week
If you are an experienced income collection professional looking for a fast-paced, impactful contract, apply now or contact Jack on (phone number removed) to discuss further. Interviews are starting next week