Front Office Team Member – Accor
Hourly rate: £14.00.
Company
Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath‑taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four‑star hotel and new branding. The hotel is a very unique building resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.
Mission and Promise
Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realise your dreams.
Job Description
First impressions are everything! As a Front Office Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Responsibilities
* Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service.
* Take the initiative to add a personalised experience.
* Handle payments (credit cards and cash).
* Communicate with guests by email and on the phone.
* Work morning or afternoon shifts according to the needs of the business.
* Enroll guests in Accor Loyalty Membership.
* Promote hotel facilities and enhance a guest’s stay through up‑selling.
* Actively sell special promotions and facilities available within the hotel.
* Maintain a service‑focused personality; experience is an asset.
* Handle guest complaints following Accor standards.
* Communicate with all departments and ensure information is passed to the next shift and colleagues.
* Keep task list completed.
* Proactively resolve problems.
* Work with Opera or related systems (plus).
* Fluency in English.
* Provide luggage and portage services.
Candidate Requirements
* Right to work in the UK.
* Fluency in English.
* Previous front office experience (desired).
Benefits
* Employee benefit card offering discounted rates at Accor worldwide.
* Free and delicious meal breaks on duty.
* Complimentary stays in the UK and North Ireland.
* Friends & Family discounts.
* 50% food discounts in our restaurants.
* Pension Scheme.
* Health Insurance.
* Eye Test Vouchers.
* Cycle‑to‑work scheme.
* Staff Uniforms provided.
* Learning programs through our Academies.
* Opportunity to develop your talent and grow within your property and across the world.
* Corporate Social Responsibility activities, like Planet 21.
NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
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