Head of Premium Operations – Large Scale Venue
£60,000 - £65,000 + Benefits
London
My client is a leading food and beverage operator and we are excited to be working with them to find a passionate and experienced Head of Premium Operations for one of their large-scale venue contracts. The Head of Premium Operations will have full ownership of the co-ordination and delivery of the day-to-day premium hospitality operation.
We are looking for someone who is passionate about leading an exceptional hospitality service, with experience managing multiple food and beverage outlets in a high-volume environment.
Key responsibilities:
* Overall accountability for planning and delivery of the premium hospitality operation
* Demonstrate an in-depth knowledge and appreciation of hospitality standards
* Working closely with stakeholders to proactively identify new, innovative solutions
* Recruitment, training and development of the team
* Ensure the team has thorough and up to date product and service knowledge
* Financially accountable for the department
* Operate and further develop consistently high brand standards within each area
Skills and Experience:
* Strong experience managing large operational teams
* Confident in managing multiple F&B outlets in a high-volume environment
* Previous P&L accountability
* Ability to manage and inspire the team
* Strong problem-solving skills with the ability to adapt as required
* Ability to work under pressure and in a fast-paced environment
* Passionate about providing outstanding service