I am looking for a customer orientated candidate who is able to work well under pressure to join a friendly travel company, based near Witham. Your role as a tour coordinator will be to organise and plan tours, to meet the needs of clients individual requests. If you thrive in a fast paced and collaborative environment please apply today. The details: Monday to Friday 09:00-17:00 25 days holiday + bank holidays, rises with service Competitive salary + commission Team events 1 day work from home after probationMain Duties: Establish the details of the enquiry and provide exceptional customer service Providing advice to customers, from itinerary’s, to travel, to accommodation Using a bespoke IT system as well as standard Microsoft applications Liaising with Travel and Booking Co-ordinators Ensuring tours are kept within set budgets Ensuring all paperwork and supporting documentation is sent to clients Delivering exceptional customer service to ensure the very highest level of satisfactionSkills needed: Proven experience and full understanding of delivering exceptional customer service Ability to resolve problems, work under pressure and meet deadlines Able to use Microsoft packages A team player but also able to work alone when needed Excellent verbal and written communications skills Calm and constructive approach to emergency situations Due to the location of the role you will need your own transport to be c...