Job Description
Job Title: Parking Enforcement Officer
About the RoleWe are currently recruiting for a Parking Enforcement Officer to help ensure compliance with parking regulations across a range of designated sites. This role involves monitoring car parks, promoting responsible parking, and providing a professional and helpful service to customers and visitors.
The successful candidate will play an important role in maintaining safe, well-managed parking facilities while representing the organisation in a professional and customer-focused manner.
Key Responsibilities
* Patrol assigned car parks and surrounding areas to monitor compliance with parking regulations.
* Issue Parking Charge Notices (PCNs) where vehicles are in breach of site rules.
* Provide clear guidance and assistance to customers, visitors, and staff regarding parking policies.
* Record enforcement activity accurately using handheld enforcement devices.
* Monitor signage, equipment, and general site conditions and report any issues as required.
* Respond professionally to customer enquiries and manage challenging situations calmly and respectfully.
* Maintain a visible presence on site to encourage compliance and deter misuse of parking facilities.
* Follow all procedures, health and safety guidelines, and data protection requirements at all times.
Skills and Experience
* Strong communication and customer service skills.
* Ability to work independently and use initiative.
* Confidence when interacting with members of the public and handling difficult situations professionally.
* Basic IT skills to operate handheld devices and reporting systems.
* Previous experience in enforcement, security, or a customer-facing role is desirable but not essential as training may be provided.
Personal Attributes
* Professional, reliable, and responsible.
* Strong attention to detail and observational skills.
* Calm under pressure with the ability to manage conflict appropriately.
* Punctual, organised, and able to manage time effectively.
Other Requirements
* Full UK driving licence.
* Comfortable working outdoors in all weather conditions.
* Flexible approach to working hours, which may include weekends when required.