Vacancy: Lead Income Specialist
Closing date: Sunday 31 May
Shortlisting: Monday 1 June
Proposed Interview date: Tuesday 9 June
Salary: £47,091.60
About the vacancy:
We're looking for a motivated and experienced Lead Income Specialist to play a key role in maximising rental income and supporting residents to sustain their tenancies. In this role, you'll lead on complex income cases, provide expert guidance on rent arrears and recovery, and work closely with housing and support teams to deliver a proactive, customer-focused service.
In this role you will combine strong technical knowledge with a supportive approach, you'll help drive performance, reduce arrears, and ensure residents receive the right support to maintain financial stability in their homes.
Specifically, in the role you will:
1. Lead the provision of an effective, proactive, multi-faceted rent and service charge collection function which puts the resident at the heart of everything we do.
2. Provide specialist expertise and operational leadership in the prevention and recovery of arrears, ensuring compliance with legal and regulatory frameworks
3. Provide day-today management, supervision and professional development to Customer Account Managers.
4. Ensure income recovery activities are conducted efficiently and ethically, balancing strong performance with e...