Join our team at Thoresby Hall, part of the Warner Hotels Group. This 221‑bedroom hotel features original architecture, a Great Hall with deep armchairs, and overlooks acres of classic parkland.
Entertainment Supervisor
Role Purpose
The Entertainment Supervisor ensures the smooth delivery of entertainment during their shift, creating unforgettable experiences for guests. This role combines operational leadership with a guest‑hearted approach, delivering every detail with care and attention while anticipating and adapting to the unexpected.
Through curiosity and bold thinking, the Entertainment Supervisor challenges the ordinary, elevates standards, and supports commercial success.
Responsibilities
Operational Oversight
* Act as the on‑shift leader across the department.
* Monitor operational standards and efficiency in all areas.
* Coordinate with department managers to resolve issues promptly.
Guest Service & Experience
* Serve as the main guest contact during the shift.
* Handle queries, complaints, VIPs, and special requests professionally.
* Maintain visibility in public areas to support engagement and satisfaction.
Team Support & Leadership
* Provide on‑shift support and guidance to teams across all departments.
* Reallocate resources during busy periods to maintain service levels.
* Motivate teams and lead by example with a positive, collaborative approach.
Health, Safety & Compliance
* Ensure adherence to H&S regulations, hygiene standards, and company policies.
* Act as the person responsible for emergency procedures, fire safety, and first aid.
* Complete incident reports and elevate as needed.
Financial & Commercial Awareness
* Monitor upselling opportunities across rooms, F&B, leisure, and retail.
* Ensure correct cash handling and billing processes.
* Support cost control while protecting guest experience.
Communication & Reporting
* Conduct thorough shift handovers to ensure smooth continuity.
* Prepare shift reports on key events, feedback, and challenges.
* Communicate urgent matters to senior leadership promptly.
Event & Function Support
* Liaise with organisers and internal teams to ensure requirements are met.
Problem Solving & Crisis Management
* Take decisive action during emergencies or unexpected issues.
* Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience
* Strong knowledge of live event coordination and technical requirements.
* Ability to adapt quickly and manage priorities in a fast‑paced environment.
* Previous experience in entertainment operations or supervisory roles.
* Excellent communication and leadership skills.
* Commercial awareness and understanding of guest experience impact.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.
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