Technical Author Essex, England, United Kingdom (Hybrid) Technical Author (Software / Insurance Platform) Essex IT Software / Insurance Technology We are seeking an experienced Technical Author to take ownership of all technical and user-facing documentation This is a client-facing role suited to someone who can confidently translate complex insurance processes and system functionality into clear, structured, high-quality documentation and training materials. You'll work closely with Business Analysts, Developers, Testers and Clients, playing a key role in ensuring our product documentation is accurate, consistent and aligned with industry standards. What You'll Be Doing Creating and maintaining system documentation including configuration guides, release notes, interface specifications and technical manuals Producing user training materials such as step-by-step guides, process walkthroughs, onboarding packs and e-learning content Documenting business and system workflows, functional behaviour and data mappings in collaboration with Business Analysts Translating complex technical and insurance concepts into accessible content for technical and non-technical audiences Ensuring all new features, enhancements and fixes are fully documented prior to release Managing version control and maintaining documentation governance standards Developing templates and structured documentation standards to improve consistency Supporting release management with clear, concise upgrade and release documentation Maintaining an organised and up-to-date documentation repository Knowledge & Experience Required Proven experience in technical writing for software products Previous experience working for a software vendor (preferred) Understanding of the Software Development Lifecycle (SDLC) Strong grasp of documentation best practices and structured authoring Familiarity with documentation/help authoring tools such as MadCap, ClickHelp, Trainual or similar Understanding of the insurance lifecycle (quote, bind, issue, endorsements, renewals, claims) Knowledge of policy administration systems and insurance workflows Key Skills Excellent written English - clear, precise and structured Ability to quickly absorb and simplify complex information Strong analytical thinking and curiosity about how systems work Meticulous attention to detail Strong organisational skills and ability to manage multiple documentation streams Confident working with SMEs, developers, BAs and testers to gather accurate information Ability to work independently and take ownership of deliverables Strong communication skills suitable for client-facing interaction