Counter Assistant - Post Office Stores
As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and colleagues to be proud they’re sharing their journeys with us.
What being a Counter Assistant is all about:
1. Delivering exceptional customer service to all customers.
2. Managing queues and ensuring customers can access the services they need quickly and simply.
3. Meeting high standards of governance and attention to detail.
4. Being part of a team and supporting colleagues.
What our Post Office Stores would love to see:
* A passion for customers and providing an exceptional in-store experience.
* Confidence in communicating within the team.
* Motivation to achieve excellent results and standards.
* Adaptability to meet company requirements and goals.
How we reward our teams:
We appreciate your hard work in making WHSmith a success and keeping our customers happy. Along with your salary, pension scheme, paid annual leave, and employee discounts, we offer a range of deals from retail partners to help you save money and create memories—whether enjoying a meal, an adventurous day out, or tickets to the latest blockbuster.
Our Employee Assistance Programme also supports your wellbeing—physical, mental, or financial—whatever the future holds.
About us:
WHSmith has been a staple on the high street and in our customers’ hearts for over [number] years. Our stores help make life’s journeys possible—marking milestones with cards and gifts, offering books for escape and education, and providing communication and currency services in our Post Office Stores.
We are proud to be an inclusive employer where colleagues feel welcome and free to be themselves.
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