Overview
Beckman Coulter Diagnostics, part of Danaher’s operating companies, is a global leader in clinical diagnostics. Our work saves lives, and we are united by a commitment to innovate for tangible impact. You will thrive in a culture of belonging where your unique viewpoint matters, and by leveraging Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Beckman Coulter Diagnostics has challenged convention for more than 90 years, delivering diagnostic solutions used in hospitals, reference and research laboratories, and physician offices worldwide. More than one million tests are run hourly on Beckman Coulter systems, impacting 1.2 billion patients and millions of clinicians each year. Our mission is to enable clinicians to deliver the best possible care with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
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The Field Application Specialist is responsible for providing expert support and training on Beckman Coulter’s Haematology and Transfusion solutions, ensuring customers achieve accurate, timely, and reliable laboratory results. This role drives customer adoption, optimizes laboratory workflows, and strengthens confidence in Beckman Coulter systems. By partnering with laboratory teams and internal colleagues, the Field Application Specialist contributes to improved patient care and enhances the organization’s reputation as a trusted leader in diagnostic solutions.
This position reports to the Field Application Manager and is part of the United Kingdom and Ireland team. You will be located in the United Kingdom and the role will be hybrid, visiting customer sites across the UK&I, with potential travel outside of the UK&I.
Responsibilities
* Deliver expert application support for Haematology and/or Blood Banking solutions, ensuring customers achieve optimal use of their systems in line with laboratory and clinical needs.
* Provide on-site and remote training for laboratory staff, focusing on workflow optimization, troubleshooting, and best practices.
* Support product installations and implementations, working closely with Field Service Engineers, Project Managers, and other stakeholders to ensure seamless go-lives.
* Act as the primary technical contact for customers, addressing application-related issues, escalating to appropriate teams when necessary, and maintaining clear, proactive communication.
* Collaborate with sales and service teams to identify opportunities, support product demonstrations, and help drive customer satisfaction and retention.
* Collect and share customer feedback (Voice of the Customer, NPS surveys, direct interactions) to inform product improvements and service delivery.
Who You Are
* Education: Bachelor’s degree in Biomedical Science, Biomedical Engineering, Life Sciences, or a related field (Master’s preferred but not essential) and ~4 years of experience in a clinical laboratory, diagnostics, or medical device environment, ideally with exposure to application support, system implementation, or customer training.
* Technical Knowledge: Strong understanding of laboratory workflows, diagnostic applications, and instrument connectivity, with practical troubleshooting skills.
* Customer Focus: Excellent communication and interpersonal skills, with the ability to train and support laboratory staff, resolve application issues, and build trusted customer relationships.
* Problem Solving: Demonstrated ability to analyse technical and workflow challenges, provide effective solutions, and escalate issues appropriately.
* Flexibility: Willingness to travel regularly to customer sites to deliver training, support installations, and provide applications expertise.
Travel, Motor Vehicle Record & Physical/Environment Requirements
* Driving License
* Ability to travel up to 80%
Preferred Experience
* Experience in healthcare or diagnostics industry with exposure to implementing or supporting laboratory instrumentation and applications in customer environments.
* Experience contributing to complex projects (instrument installations, workflow optimizations, cross-functional collaborations) and ability to work independently or as part of a team.
* Creative and innovative mindset with the ability to think outside the box when addressing customer needs and technical problems.
* Location flexibility, ideally based within the Reading, United Kingdom region to enable regular customer site visits and travel.
Beckman Coulter Diagnostics believes in designing a better, more sustainable workforce. Join our winning team today. We partner with customers across the globe to solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.
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