The Roseate Villa Bath occupies a quiet corner of the city,
moments’ walk from the heart of the iconic Bath, a city favoured for its
heritage and cultural tourism. The Roseate Villa Bath is an intimate, luxury
Bath hotel offering 21 exquisitely appointed rooms and suites.
Main
Purpose:
To lead and manage the Housekeeping operations on a
daily basis, being responsible for day to day operations including lost and
found articles, key and emergency procedures. The Head Housekeeper will oversee room
attendants and providing support to the management team.
Duties
and Responsibilities:
* Management and leadership of the Housekeeping team,
including employee engagement, recruitment, training and development,
performance management, coaching etc
* Driving guest satisfaction by ensuring consistently
excellent levels of customer service
* Control the housekeeping budget, in relation to
occupancy and departmental expenses
* Monitor and control inventories for operating
equipment, linen and uniforms to ensure stock levels are maintained and costs
are controlled.
* To check furnishings and equipment are clean and in
good repair and that they are replaced or refurbished as required. Conduct
weekly inspections of all areas, and ensure physical facilities are kept in
optimal condition.
Essential:
* Must lead by example, recognising when to
'manage' and when to 'lead'
* Good communication skills
* Business-oriented and a natural attitude
towards providing excellent quality service
* Self-organised with attention to detail
* Hands On Attitude
Previous experience in a 5* Hotel is preffered.
Package benefits:
* Provision
and laundry of uniform
* Employee
recognition awards
* Performance
review and personal development plan
* Internal
transfer and promotion opportunities
* Support
in the development of your career
* Preferential
room rates within the hotel group for yourself and family & friends
You must be eligible to live and work in the UK to apply for this
position and be in possession of a current work visa. In line with the
requirements set by the Asylum and Immigration Act 1996, all applicants must be
eligible to live and work in the UK. Documented evidence of the eligibility
will be required from candidates as part of the recruitment process.