Company & Role Summary
Mewa UK Textile Services Limited is part of the international Mewa Group, a trusted name in textile services since 1908. With more than a century of expertise, Mewa has grown into one of Europe's leading providers of sustainable textile management, supplying innovative solutions to businesses across a wide range of industries. From industrial wipes and mats, our focus is on quality, reliability, and environmentally responsible service. PEOPLE. VALUES. MEWA.
At Mewa UK, we are proud to combine this rich heritage with a forward-looking approach that supports our customers' needs today and tomorrow. Our values are built on respect, responsibility, and continuous improvement for our customers, our employees, and the environment.
We are committed to promoting equal opportunities in employment, and job applicants will receive equal treatment regardless of gender reassignment, marital or civil partner status, pregnancy or maternity, race colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We strongly encourage applications from people of colour, LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.
MEWA UK TEXTILES LIMITED have a responsibility to ensure that all its employees have the legal right to live and work in the UK. Therefore, any offer of employment is subject to Mewa verifying Right to Work before the successful candidate starts work.
If this opportunity sounds like the right fit for you, please apply today.
Roles & Responsibilities
* Process contracts for new customers and/or follow-up contracts for existing customers
* Consult with relevant departments regarding extensions to contracts and amendments to contracts based on whether this adds value
* Manage and follow cross-functional processes including communicating with all internal departments
* Supporting the customer service team with general administrative duties
* Review customer KPIs and factors relevant for a customer's profitability
* Communicate with the customer in writing, on the phone and systematically document these interactions in the CRM system
* Support the credit control department by making debt collection calls
The Ideal candidate will
* Customer service experience
* Be organised and maintain the ability to prioritise and manage time effectively
* Have excellent telephone communication skills and be an active listener
* Have strong interpersonal skills and the confidence to communicate effectively both verbally and in writing
* Have the ability to stay calm under pressure
* Display a willingness to learn
* Be very familiar with the use of Microsoft Office software such as Teams, Word, Excel and Outlook, SAP would be a plus
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Free parking
Work authorisation:
* United Kingdom (required)
Work Location: In person