Hospitality Support - Four Graces (Seasonal)
Established by Bill Foley in 1996, Foley Family Wines & Spirits (FFWS) is a portfolio of highly acclaimed wines and spirits from some of the world's greatest estates. The company owns more than 25 wineries and distilleries, each with its distinct style, legacy, and approach to hospitality.
We are seeking an energetic and enthusiastic individual to join our team in a Hospitality Center Support role. This key position involves engaging with guests visiting the winery, requiring excellent communication skills, professionalism, and high-level customer service to ensure an exceptional guest experience. This role offers a great opportunity to enter the wine industry.
Roles and Responsibilities:
1. Greet and seat guests, providing welcoming, friendly, and courteous service at all times.
2. Deliver small bites to guests' tables.
3. Clear glassware and dishes after use.
4. Maintain service stations in a clean and organized manner.
5. Wash and polish glassware and flatware throughout the shift.
6. Keep floors free of debris and hazards during service.
7. Receive and store supplies.
8. Assist in cleaning and maintaining the bar/patio area to ensure it is presentable for guests.
9. Support hospitality special events as needed.
10. Acquire and maintain thorough knowledge of the winery and its wines.
11. Book guest and member experiences via phone, TOCK, or email, collecting necessary billing and contact information.
12. Assist with receiving and restocking wine and merchandise as needed.
Knowledge, Skills & Abilities:
* Excellent organizational and interpersonal skills with attention to detail.
* Ability to multitask, follow up, and work efficiently in a fast-paced environment.
* Ability to obtain a Food Handlers card.
* Ability to lift and carry up to 45 lbs.
Experience and Qualifications:
* High School Diploma or equivalent.
* Flexible schedule to work weekends and during special events.
* Customer service and/or retail experience preferred.
* Must be at least 18 years old.
Foley Family Wines & Spirits upholds core values including teamwork, commitment, quality, integrity, safety, entrepreneurship, and fun, fostering a positive and inclusive work environment.
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