Job Description Main Function
To support the customer services department with key administrative duties working alongside the co-ordination role
Key Functional Areas
Effective and professional communication with customers to correctly manage customer expectations where necessary
To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
Ensure that we are in possession of the correct addresses and telephone numbers for all customers
To ensure accurate and speedy data input into the customer service operating system where necessary
Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks
Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
To focus on costs against budget and ensure that contra charges are in place with the r...