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The Role
As Manager, B2B Marketing Operations, you will be responsible for the design, build, delivery and optimisation of Deliveroo’s external B2B communications. With your team of operations executives you will ensure that we communicate with the right person at the right time, across an increasing selection of channels. As part of a wider program to improve how Deliveroo communicates with our partners you will play an integral role in designing and testing new campaigns, cadences and channels.
Beyond your immediate team you will also be a key member of the Commercial Operations Management Team reporting to the Commercial Operations Director. As such you will contribute to defining and embedding our wider approach to commercial enablement, in support of building a market-leading proposition for all of our restaurant and retail partners through our frontline teams.
What You will be responsible for:
1. Managing the execution of Deliveroo’s B2B Partner communication strategy
Oversee the B2B marketing calendar, working closely with relevant internal teams to plan, schedule, QA and deliver a variety of communications across multiple channels.
Optimise campaign planning and execution to balance the needs of strategy, business goals and frequency
Surface and resolve trade off decisions to ensure smooth campaign execution and maximum business impact
Integrate and then oversee the execution of internal communications that are sent to Deliveroo frontline teams, aligned to those that are sent externally to Partners
2. Optimising and improving Deliveroo’s B2B Partner communications
Implement the necessary campaign tracking and performance reporting mechanisms to optimise campaigns inflight and provide stakeholders with timely insight, producing recommendations to optimise
Collect and share best practices for campaign design and execution based on data, partner feedback and industry best practices
Use data, insights and best practices to inform the evolution of Deliveroo’s B2B communications strategy
3. Set and deliver the strategy for Deliveroo’s B2B Marketing technology stack
Act as the business owner for key B2B technology including Salesforce Marketing Cloud, Pardot and other internal tools including the necessary integration with other systems
Work closely with business and product counterparts to constantly improve the capabilities of our marketing technology, optimising based on data, experience and industry developments
Technical Skills required
Experience using Pardot and Salesforce Marketing Cloud (must have)
Knowledge of Sales Cloud data structures
Experience using Marketing automation, planning & management, SEO and other analytical tools
Working knowledge of HTML, CSS, AMPscript and SQL
Problem-Solving & Strategic Thinking: Consistently applies structured thinking to own and others' work. Provides thoughtful frameworks for weighing tradeoffs in unclear situations. Drives forward-thinking analyses. Coaches others in building blocks of strategic thinking. Understands the strategic implications of their work. Is able to anticipate risks and suggest ways to mitigate.
Data Analytics: Highly numerate, able to translate business problems into data problems and design analytical products which help the business answer these questions at scale. Expert at selecting the right metric for the right problem, and communicating these effectively, even to non-technical stakeholders. Experience in BI tools (Looker / Tableau) and strong SQL skills is highly recommended
Project Management: Ability to manage and progress a multiple, complex projects in parallel that involve multiple stakeholders across markets and other Deliveroo functions
Delivery: Sets clear performance management framework and routines to ensure objectives are met, with escalation routes in place to resolve off-track issues. Builds a performance culture that celebrates successes while learning from mistakes whilst avoiding a “blame culture”
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.
We give people the opportunity to buy what they want, as they want it, when and where they want it.
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
A competitive and comprehensive compensation and benefits package
Compensation
* We aim to pay every employee competitively for the role they are performing in their respective location
* Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
* Up to 5% matched pension contributions
Equity
* Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
Food
* Free Deliveroo Plus: free delivery and access to special offers
* Team lunches from the best local restaurants
Time away
* 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
* One day of paid leave per year to volunteer with a registered charity
* Funded single cover healthcare on our core plan, with the option to add family members at own cost
* On-site gym (HQ), discounted external gym membership
* Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
* Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
* Life assurance
Work Life
* Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
* Excellent kit to enable working from home and a parent-friendly working culture
* Access to free mortgage advice
* Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
* Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
* Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions
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