IT Support Technician £30,000 Excellent Benefits (inc. training, 26-31 days holiday (BH), local government pension Coulsdon / Croydon, CR5 – some local travel required – own car preferred Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education Are you passionate about technology and great with people? We’re working with a forward-thinking, education-focused organisation whose mission is to provide exceptional education at the heart of the community. Due to continued growth, they’re looking for a proactive and enthusiastic IT Support Technician to join their friendly and supportive team. You will already have some experience of providing IT support in a user facing environment, ideally within the education sector, and you will be looking to progress your career within a large organisation with 50 sites across the UK. Alongside a competitive salary, you’ll benefit from up to 31 days’ holiday (plus bank holidays), a generous local government pension scheme, and fully funded training and certifications. What you’ll be doing: Supporting the smooth running of IT systems to help teaching and learning, run efficiently Providing technical support both in classrooms and deskside across a number of local sites Helping staff and students with their use of IT and AV equipment Setting up and maintaining PCs, Macs, and other devices Installing and updating software, managing access rights, and keeping systems secure Diagnosing and resolving hardware/software issues Collaborating with the wider IT service desk team to share knowledge and offer training What we’re looking for: Some hands-on experience in IT Support, in a user facing environment, ideally within the education sector. Strong communication skills and a helpful, solutions-focused attitude Interest or experience in audio-visual (AV) equipment is a bonus Any Microsoft or IT certifications (e.g. MCDST, MCP) are a bonus A full UK driving licence and access to your own car is preferred due to some local travel required Why join? Be part of a respected, national organisation making a real difference in education Enjoy a structured career path and real opportunities to grow Access industry-recognised training, all fully funded Benefit from generous holiday, pension, and a supportive team culture If you’re ready to take the next step in your IT career we’d love to hear from you. Apply today and start making a difference! Integral Recruitment is acting as an employment agency in regard to this vacancy