Are you ready to take the lead and inspire a team to deliver exceptional customer service? We’re on the hunt for a motivated and experienced Team Leader / Team Manager to join our dynamic Customer Installation Centre. If you’re passionate about leadership, thrive in a fast-paced environment, and excel at creating seamless customer journeys, we’d love to hear from you! What You’ll Be Doing: Leading, motivating, and developing a team of Installation Coordinators to manage the end-to-end installation process whether it be during their initial installation or during a warranty claim. Monitoring team performance to ensure KPIs are met, including customer satisfaction, resolution times, and efficiency metrics. Collaborating with installers, customers, and internal departments to resolve issues swiftly and effectively. Coaching your team to handle customer cases with empathy, professionalism, and proactive problem-solving. Managing escalations and ensuring swift resolution for complex cases, all while maintaining excellent customer service standards. Continuously improving processes and communication pathways to enhance the customer experience. Why Join Us? A supportive and inclusive workplace where your contributions make a real impact. Opportunities for career development and progression. A chance to work with a passionate team dedicated to creating happy customers and dream wrenovations. What Wren Offer: Life Assurance after 2 years' service Access to Benenden health and discount platform after 1 year of continuous service Personalised progression plan with clear career opportunities Individual training budget for personal development EE discount Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service ✨ Transforming homes, one installation at a time. About You What We’re Looking For: Proven experience in a team management role. Strong communication skills, with the ability to inspire and influence others positively. A customer-first mindset with a commitment to delivering excellence. Great organi s ational skills, with the ability to juggle multiple priorities and meet deadlines. A proactive approach to problem-solving and the ability to make data-driven decisions. Knowledge of kitchen and bedroom installations or similar industries is advantageous but not essential. Ready To Make Your Mark? If you’re a people-focused leader with a drive to exceed expectations, we’d love to welcome you to the team. Apply now and take the next step in your career journey! About The Company Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!