Patient Administrator
Location – Milton Keynes
Contract – 12 months
Hours – Monday-Sunday, 27 hours per week, typically working 3 × 9hr shifts a week
Job description
InHealth sees more than 5 million patients each year. Our fully integrated diagnostic imaging services offer increased capacity for NHS trusts and convenient, fast access to services. As a Patient Administrator at the Milton Keynes site you will play a pivotal role in supporting patients throughout their healthcare journey. You will provide high‑quality administrative and secretarial services for the unit, ensuring efficient operation through the use of IT systems, digital technology and by keeping patients informed. You will also provide administrative support to colleagues in the imaging services.
Responsibilities
* Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
* Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
* Booking clinically validated appointments on the internal system
* Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
* Tracking and distributing imaging data and reports as required
* Utilising relevant IT systems to support the delivery of a high‑quality imaging service
* Assisting with monthly reports
* Complying with ISO standards, respecting and protecting confidentiality
* Reporting any incidents, feedback or complaints effectively
* Ensuring patient and customer focus is central to the commercial success of the business
Qualifications and experience
We are looking for someone who has:
* Flexibility in working patterns to fulfil site requirements
* A proficient understanding of IT packages and administration tasks
* The ability to prioritise tasks whilst maintaining accuracy and attention to detail
* Effective communication skills, both on the phone and face to face
* A strong understanding of confidentiality and data protection
* A supportive, trustworthy and reliable approach to their work
* An empathetic and caring approach
You should apply if you have experience:
* Working in a fast‑paced administrative role
* Being in a patient or customer facing environment
* Experience in a healthcare environment would be desirable but not essential
* Knowledge and experience of using Microsoft and other IT packages
* Quickly learning new systems
* Working independently and as part of a wider team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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