Join to apply for the Customer Support Officer - Weekends Team role at Capital on Tap
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Join to apply for the Customer Support Officer - Weekends Team role at Capital on Tap
We're Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
We're Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
Check out the development opportunities in the Customer Support team.
This is an office-based role, the Customer Support team works from our Cardiff City Centre Office.
What You'll Be Doing
You'll be the first point of contact for small business owners. Our customers are trying to build their businesses, and we don't want to get in the way. You'll solve problems, fix things that aren't working for them, and give them a leg up when they need it. Most importantly, you'll be able to listen to our customers and understand from them how we can build a better business.
* Servicing our customers via phone, email and chat during the night shifts
* Helping customers with everything related to their account
* Proactively working to improve points of friction for customers
* Working in your team to make sure that customers get connected instantly
* Identifying our vulnerable customers and ensuring they get the right support
Shifts
You'll be joining our weekend team servicing both our UK & US customers. The schedule will be:
* Saturday 8am-8pm
* Sunday 8am-8pm
* Monday 8am-8pm
We're Looking For
* Customer service experience
* You have a genuine passion for customers, and creating the best experience possible
* You're highly empathetic, with a high degree of emotional intelligence and human understanding
* You thrive in a fast-paced, innovative business environment
* You have great English and are fully computer-literate
* Are good at explaining things, solving tricky problems and listening
Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Salary £25,000 + monthly bonuses
Private Healthcare including dental and optician services through Vitality
️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits, values, and mission here.
Other Useful Info
Interview Process:
* First stage: 15-minute intro call with a member of the Talent Team (Phone call)
* Final stage: Attend an assessment day on either 20th, 22nd, 27th or 29th of May (In person)
* Start date: 30th June 2025
Other Info
Check out our 'Top Tips' for interviewing.
️Keep updated on new job opportunities by following us on Linkedin.
Email careers@capitalontap.com if you have any questions.
Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
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