An exciting opportunity has arisen to join our growing Car Park team
The role also includes administrative support, within the office environment, to support the daily needs of the team.
The role is Trust wide covering Warwick, Leamington and Stratford Hospitals
For further information please contact Craig Cunniff on 07342700500 ext 4700, option 3
Main duties of the job
We are looking for a motivated team-oriented highly organised and customer-focused individual to join our Car Parking Team.
You will play a vital role in supporting the daily operations of our car parking services, ensuring smooth processes for both staff and visitors.
The candidate should be able to work in a calm, logical and methodical way and be able to multi- task. They should also demonstrate an adaptable, flexible approach.
The candidate will be dealing with day to day car parking queries and questions and preparing and completing staff permit approvals, removals and payroll information
The role will be onsite based, there is a possibility of working from home one day per week once up to speed and subject to team shortfalls.
About us
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.
Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.
There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.
A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.
Where is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.
Job responsibilities
Key Responsibilities:
Process parking permit applications and renewals efficiently and accurately
Processing payroll requests for car parking deductions from salary
Maintain up to date records and databases
Respond to customer enquiries by phone, e-mail and in person
Assist with resolving disputes
Provide administrative support to the Parking Team
Monitor parking system performance and support reporting activities
Maintain accurate records of parking usage, payments, and enforcements action
Respond to enquiries from staff, contractors, and the public
Monitor ANPR system to ensure compliance and report faults
Liaise with enforcement officers and external contractors as needed
Prepare reports, statistics and documentation for audits or management review
Escalating Parking Charge notices to the nominated car parking management provider for swift resolution
Processing concession which are available for patients, directed by wards and/or departments
Work in partnership with other organisations to improve the provision of onsite facilities (e.g. cycle parking)
Undertake/arrange and attend team/department meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas
Person Specification
Qualifications
* Excellent written and verbal communication skills
* Strong attention to details and accuracy
* Ability to work independently and as part of the team
* GCSE A-C Maths and English or equivalent
* Previous experience in administration or customer service
* Microsoft Office including Word, Excel, Power Point, and e-mail packages
Experience
* Experience of delivery of administrative systems
* Experience of using own initiative and prioritising workload
* Knowledge of Trust Risk Assessment process
* Basic Health and Safety knowledge
* Office experience of at least 1 year preferably in NHS environment
* Experience of dealing with internal and external clients both face to face and via telephone
* Organisational Management Skills
Skills
* Ability to take reports and integrate across various other platforms and provide the core message and output as required.
* Work with minimal day to day leadership. Agree development needs for the role in advance and keep to key milestones. Drive the requirement purposefully.
* Ability to communicate both written and verbally with other staff, Trust employees, patients and public
* Self-motivated. Able to work without supervision.
* Ability to prioritise instructions
* Ability to work under pressure to meet tight deadlines
* Ability to work as part of a team
* Ability to take the message from raw data and develop it as far as colleague sharing of the message required in support of the Car Parking Solution and the Trust Values
* Work within a similar service which is supported by the core delivery of a Car Parking Policy. Develop the Policy as change denotes
Personal Qualities
* Flexible approach to working hours.
Other
* Passes Occupational Health Screening
* Good presentation.
* Willingness to work out of normal working hours when necessary
* Holds a current driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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