WHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We've been helping investors for over 25 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £55 billion and over 400,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 40,000 UK and international investment options, including shares, funds, trusts and ETFs. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. WHAT WE STAND FOR: It's simple … we want our customers to feel confident and in control, for interactive investor to go from strength to strength, and for ii to be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight-talking, and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate about what we believe is right for our customers, our teams, ourselves, and interactive investor. PURPOSE OF ROLE: The purpose of this role is the proactive support and management of Interactive Investor's Network services. The responsibilities of the role include: Maintaining availability service levels through proactive management of network components and rapid response through monitoring and alerts. Management of network services and their capacity through regular housekeeping, monitoring, and forecasting. Providing on-site support and administration of production/test environments for the network infrastructure and applications within the remit of the Network Team. Working within a team rota to ensure on-site cover through supported hours (7.30am-5.00pm Mon-Fri) and out-of-hours support in relation to responding to service, incident, problem and change requests, prioritising work where necessary. Maintaining currency of network components through patching and component lifecycle management. Alongside general 'housekeeping' of the technology estate (administration, patching, fix packs, monitoring, backups, etc.) this role will be involved in the development and rollout of new platforms, and improvements to existing ones. Working with 3rd party maintenance and service providers.