Technical support

Graduate Operations & Technical Support Coordinator (Telecoms / IT)

Location: North Norfolk (office-based with occasional client-site work)
Salary: £30,000-£35,000 (depending on experience)
Contract: Permanent, full-time
Ideal for: University leavers / recent graduates

REED Technology are working with a client who are looking to recruit someone as a Graduate Operations & Technical Support Coordinator, you will support the day-to-day running of the office and the delivery of customer services. The role blends administration, customer service, supplier coordination, and hands-on technical support.

Key Responsibilities:

Administration & Office Operations

* Maintain a tidy, professional office environment
* Ensure office supplies and equipment are stocked and functioning

Customer Support & Service Coordination

* Log and manage customer requests, ensuring they reach the correct department
* Handle domain-related tasks including Nominet and OpenSRS administration
* Assist with basic customer onboarding and service changes

Supplier & Telecoms Ordering

1. Order telecoms services from approved suppliers
2. Track order progress, updates, and documentation