We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing natural, great service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure all work is done safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate payment.
* Keeping safety procedures, security, and safety equipment in mind to ensure safety for all.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running shifts in the absence of Shift Leaders or Store Managers.
* Following all training to ensure safety and legal compliance.
* If applicable, managing daily Post Office operations, including passing necessary background checks.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of food, household essentials, and additional services like Post Office, cash machines, and vending solutions.
As a subsidiary of Tesco, we operate from three distribution centres and serve communities throughout England and Wales.
Additional Information
We are an accredited Disability Leader Level 3 and committed to an inclusive, accessible recruitment process. For support details, please click here.
Please Note
Applicants must be above the school leaver’s age. To find out the school leaver’s age for your country, please click here.
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