1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
As an Agency Support Consultant, you will play a key role in delivering exceptional service and operational support to our agency partners and internal teams. You'll be responsible for managing inbound queries, supporting account managers, and ensuring that our standards of excellence are consistently upheld.
What You’ll Be Doing
Responding to all inbound queries from agency partners promptly, efficiently, and within agreed SLAs.
Providing support across a range of contacts, from owners and directors to consultants and resourcers.
Assisting account managers with administrative tasks to ensure seamless account management.
Managing account managers' inboxes during their absence to maintain service continuity.
Completing audit requests, KID documents, and other essential paperwork with accuracy and timeliness.
Acting as the primary resource for all inbound team calls.
Maintaining a high level of technical expertise on umbrella and CIS solutions, as well as systems and processes.
Monitoring IWH, open timesheets, and on-stop workers across all agencies, serving as the team's "eyes and ears."
We’d Love To Hear From Someone That
Has strong time management skills and the ability to prioritise tasks in a fast-paced environment.
Possesses excellent verbal and written communication skills.
Demonstrates strong organisational skills and acute attention to detail.
Brings a proactive approach to work, showing initiative in problem-solving and a commitment to continuous improvement.
Can effectively handle high volumes of inbound calls while maintaining a professional and customer-focused attitude.
Has a solid understanding of market trends and commercial awareness to identify potential opportunities for the sales team.
What’s next?
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What We Can Offer You
25 days annual leave (increasing with service) + bank holidays
Pension
Health Assured
Life Assurance
Cycle to Work Scheme
Awards
Long Service Recognition
Spectrum life
Annual Pay Review
Employee Referral
Competitive Salary | Mon - Friday | 9:00 - 17:30 | Full Time | Permanent | Chester based | 100% Office based
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Human Resources Services
Referrals increase your chances of interviewing at Workwell Contractor Solutions by 2x
Sign in to set job alerts for “Support Consultant” roles.
Wrexham, Wales, United Kingdom 21 hours ago
Liverpool, England, United Kingdom 1 day ago
New Business & Customer Service Representative
Knutsford, England, United Kingdom 2 weeks ago
Liverpool, England, United Kingdom 3 days ago
Runcorn, England, United Kingdom 1 week ago
High Legh, England, United Kingdom £23,000.00-£25,000.00 7 hours ago
Chester, England, United Kingdom 6 days ago
Chester, England, United Kingdom 2 hours ago
Knutsford, England, United Kingdom 11 hours ago
New Business & Customer Service Representative
New Business & Customer Service Representative
Liverpool, England, United Kingdom 6 days ago
Warrington, England, United Kingdom 5 days ago
Denbigh, Wales, United Kingdom 2 weeks ago
Technical Consultant - Enterprise Architecture
Liverpool, England, United Kingdom 1 week ago
Consultant Rheumatologist with Behcets specialist interest
Liverpool, England, United Kingdom 1 week ago
Liverpool, England, United Kingdom 2 months ago
Warrington, England, United Kingdom 3 months ago
Registered General Nurse - Accident and Emergency
Chester, England, United Kingdom 3 weeks ago
Locum OG Consultant with SI in Maternal Medicine
Wirral, England, United Kingdom 1 week ago
Consultant or Senior - Flood Risk and Drainage
Merseyside, England, United Kingdom 2 weeks ago
Trauma Fellow - Trauma and Orthopaedics Liverpool University Hospitals NHS Foundation Trust
Liverpool, England, United Kingdom 1 month ago
Conveyancing: Consultant Solicitor & Lawyer Opportunities
Locum Consultant Haematologist - Chester
Chester, England, United Kingdom 23 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr