Hire Desk Controller - Glasgow - Up to £30,000 plus excellent benefits package
CBW has a new opportunity for a Hire Desk Controller to join an established team in Glasgow. Hours of work : 37.5 hours Monday to Friday. You’ll be responsible for processing hire and sales transactions efficiently, handling incoming calls, and supporting the resolution of customer queries.
Duties & Responsibilities:
Prepare customer quotations and process orders efficiently, ensuring a first-class customer experience.
Develop a good working knowledge of the product range through training and ongoing development.
Promote and embed a culture of compliance with health, safety, wellbeing, and sustainability policies.
Respond promptly to enquiries, keeping customers updated via email or telephone.
Support the cross-hire and purchasing of products from an approved supplier list, working closely with internal product managers.
Complete associated administrative tasks to support the wider Customer Service team.
To be considered:
We are seeking a motivated and detail-oriented individual who enjoys working as part of a team. The ideal candidate will have:
GCSEs (or equivalent) in English and Mathematics
Experience in the hire industry (preferred but not essential)
Excellent written and verbal communication skills
High attention to detail and strong numeracy
Good IT skills, particularly Microsoft Excel
The ability to build and maintain relationships across all levels
Salary & Benefits
Salary up to £30,000
Contributory pension
BUPA healthcare
Life assurance
25 days of holiday (with increases based on service)
Holiday purchase scheme