About Our Client
* Unique service provider within the renewable energy space
* Large EMEA function based in the Bracknell offices
* Market leaders in a fast growing market
* Modern offices and facilities
Job Description
* Customer Interaction: Contact customers through various channels, including phone, email, and written correspondence, to discuss outstanding debts, negotiate repayment terms, and establish payment plans.
* Account Management: Monitor and manage a portfolio of delinquent accounts, tracking and documenting all communications, agreements, and payment activities.
* Communicate with internal stakeholders, such as sales and customer service teams, to resolve customer issues and ensure timely payment. Negotiation: Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms
* Documentation: Maintain detailed and accurate records of all collection's activities, ensuring compliance with legal and regulatory requirements. Customer Service: Provide excellent customer service while dealing with customers, answering their questions, and addressing concerns professionally and courteously
* Escalation: Provide regular updates on collection activities and account status to management.
* Determine when to escalate delinquent accounts to a higher level of collections or recommend legal actions, as necessary.
* Identify and escalate high-risk accounts to management for further action.
* Data Analysis: AnalyzeAnalyze customer accounts to identify trends and payment behaviorsbehaviors, making data-driven decisions to improve collection strategies. Reporting: Generate and analyzeanalyze collection reports to assess the effectiveness of collection efforts and provide regular updates to management.
* Compliance: Ensure all collection activities adhere to relevant laws, regulations, and company policies, such as the Fair Debt Collection Practices Act (FDCPAFDCPA).
* Training and Support: May assist in training and mentoring Collection Specialists Level 1, offering guidance on best practices and complex cases.
The Successful Applicant
* Strong level of Dutch
* Experience in credit control or collections
* Strong attention to detail
* Great communcationcommuncation skills
* Ability to problem solve
* Fast learner
What's on Offer
* CompetitieveCompetitieve base salary
* HybrdHybrd working model
* Wide range of other benefits
* Free parking
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