Credit Controller
Location: Norwich, NR3
Salary: £25,000 - £27,000 per annum, DOE + Benefits
Contract: Full Time, Permanent
Benefits
Hybrid work opportunities, after an initial 6 month probation period
25 days holiday + Bank holidays
Enhanced parental leave
Subsidised gym membership scheme
Free fruit
Free breakfast on Friday
Early finish on Friday
Modern Workspace
Why Join Us
Finelight Media Ltd is an ambitious and rapidly expanding media group that thrives on both organic growth and strategic acquisitions.
We are one of the leading B2B media groups, with offices in both the UK & US. For the last 25 years, we have partnered with internationally renowned brands such as General Motors, Toyota, McDonalds, and a wide range of fast-growing SMEs, providing them with our expertise across a wide range of media products and solutions.
As we continue to build our presence in the industry, we are now seeking an exceptional individual to join our finance function.
We are seeking a highly organised and proactive Credit Controller, with excellent communication skills to join our team.
The ideal candidate will be responsible for managing our credit control processes, ensuring timely payments, and maintaining positive relationships with clients.
Key Responsibilities:
Follow established processes and schedules diligently.
Use calendars and reports to effectively manage and track follow-ups and chases.
Send statements or friendly reminders to address any potential issues promptly.
Handle difficult conversations with composure, and know how to de-escalate situations professionally.
Determine the most appropriate method of communication (email, phone, letter) for various situations.
Confidently handle phone calls and not shy away from direct communication.
Build and maintain strong relationships with clients and internal teams to facilitate smooth query resolution and communication.
Generate and send copy invoices.
Handle disputes and queries, and amend or raise credit notes as needed.
Run debtor reports and keep detailed records of progress, including adding progress notes to the system for easy tracking by other team members.
What You'll Need:
Proven experience in credit control or a related field.
Strong organisational and time-management skills.
Excellent communication skills, both written and verbal.
Ability to remain calm under pressure and handle difficult situations professionally.
Proficiency in using accounting software and running reports.
Ability to build and maintain positive relationships with clients and colleagues.
For more information, click on APPLY today!
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