Your new company
We are seeking a detail-oriented and analytically skilled individual to support the processing of claims under the Local Authority Treescape Fund. This role involves managing transactional activities, ensuring compliance with relevant guidelines, and delivering high-quality customer service.
Job Title: Claims Processing Admin Officer
Location: Bullers Hill, Exeter
Duration: until 31 Mar 2026. (likely to be extended)Salary: £26,959 PAHours: 37 Hours a week (7.4 hours a week, excluding lunch) Suggested working hours: Monday to Friday, typically between 8:00/9:00 a.m. and 4:00/5:00 p.m.
**Please note you must drive to be able to get to this location as there is no bus routes**
Your new role
Claims Processing & Case Management:
Efficiently handle Local Authority Treescape Fund claim transactions, including amendments, remote inspection dossier preparation, and case reviews.
Customer Service:
Provide clear, professional verbal and written communication to customers. Ensure all interactions meet the standards set out in the FC's customer service charter.
Stakeholder Liaison:
Collaborate with area teams, particularly Woodland Officers, to resolve technical queries and ensure accurate claim handling.
Enquiry Management:
Triage public enquiries and direct them to appropriate staff or area teams as needed.
What you'll need to succeed
Strong analytical and problem-solving skills.
Effective use of Microsoft Excel and other Microsoft Office products (e.g., Outlook, Word, Teams).
Attention to detail and ability to manage multiple cases simultaneously.
Excellent written and verbal communication skills.
Familiarity with financial or grant processing is desirable.
Ability to work independently and as part of a team.
What you'll get in return
Excellent rate of pay
Hybrid working
Paid weekly
Free parking when on site
Pension contribution
Holiday allowance
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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